Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") explains how dmjl Casino Philippines ("dmjl", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information obtained from users ("you", "your", or "user") of our website dmjl.cam and related services (collectively, the "Service"). This Policy applies to all personal information processed by dmjl in connection with your use of our online casino and sports betting platform.

dmjl Casino is committed to protecting your privacy and complying with all applicable data protection laws and regulations, including the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and regulations issued by the National Privacy Commission of the Philippines. We are also regulated by the Philippine Amusement and Gaming Corporation (PAGCOR), which imposes additional obligations regarding data protection and player privacy.

By creating an account with dmjl or using our Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not access or use our Service. We reserve the right to modify this Policy at any time. Material changes will be communicated through our website or via email, and your continued use of the Service after such notification constitutes acceptance of the modified Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a dmjl Casino account, we collect the following personal information:

• Identity Information: Full name, date of birth, nationality, government-issued identification numbers (e.g., passport, driver's license, or Philippine National ID), and copies of identification documents for verification purposes.
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Bank account details, e-wallet information (GCash, Maya), credit/debit card information, transaction history, deposit and withdrawal records, and payment method verification documents.
• Communication Data: Records of correspondence with customer support, including live chat transcripts, emails, and phone call recordings (where permitted by law and with your consent).
• Marketing Preferences: Your consent to receive promotional communications and preferences regarding marketing channels.

2.2 Information Automatically Collected

When you access and use our Service, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Connection Data: IP address, internet service provider, geographic location (country and city level), and timestamp of access.
• Usage Data: Pages visited, games played, betting history, session duration, clicks, navigation paths, and feature usage patterns.
• Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies as described in our Cookie Policy.
• Performance Data: Technical logs, error reports, and system performance metrics to maintain and improve our Service.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Identity verification services that confirm your age and identity
• Payment processors and financial institutions that facilitate transactions
• Fraud prevention and security services that assess account risk
• Game providers that report gameplay activity and results
• Marketing partners (with your consent) that provide demographic and interest data
• Public databases and regulatory authorities when required by law

3. How We Use Your Information

dmjl Casino processes your personal information for the following purposes, based on legitimate legal grounds:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your dmjl account
• Verifying your identity and age to comply with legal requirements (21+ restriction)
• Processing deposits, withdrawals, and other financial transactions
• Enabling gameplay and providing access to casino games, sports betting, and other services
• Maintaining accurate records of your betting activity and account balance
• Administering bonuses, promotions, and loyalty rewards programs

3.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing requirements and Philippine gambling regulations
• Meeting anti-money laundering (AML) and know-your-customer (KYC) obligations under Philippine law
• Responding to lawful requests from government authorities, courts, and regulatory bodies
• Maintaining records required by law for tax and accounting purposes
• Investigating and reporting suspected illegal activity or violations of our Terms and Conditions

3.3 Fraud Prevention and Security

• Detecting and preventing fraud, cheating, bonus abuse, and other prohibited activities
• Monitoring accounts for suspicious transactions and unusual betting patterns
• Protecting dmjl systems from security threats, cyberattacks, and unauthorized access
• Identifying and blocking duplicate accounts and coordinated betting schemes
• Verifying the legitimacy of payment methods and sources of funds

3.4 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests
• Sending transactional communications about your account, deposits, withdrawals, and betting activity
• Providing important updates about our services, policies, and terms
• Conducting customer satisfaction surveys to improve our services

3.5 Marketing and Promotional Activities (With Your Consent)

• Sending promotional offers, bonuses, and special deals tailored to your interests
• Informing you about new games, features, and platform updates
• Conducting market research and analyzing player preferences
• Personalizing your experience on the dmjl platform based on your gaming history

You may withdraw your consent to marketing communications at any time by clicking the "unsubscribe" link in emails or updating your preferences in your account settings.

3.6 Business Operations and Analytics

• Analyzing usage patterns to improve website performance and user experience
• Developing new features, games, and services based on player feedback
• Conducting statistical analysis and reporting for business planning purposes
• Testing and optimizing platform functionality, speed, and reliability

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, dmjl Casino processes your personal information based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications.
• Contract Performance: Processing necessary to fulfill our contractual obligations to you under our Terms and Conditions, including account management and service delivery.
• Legal Obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR requirements, AML/KYC laws, and tax obligations.
• Legitimate Interest: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your fundamental rights and freedoms.

5. How We Share Your Information

dmjl Casino does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Policy:

5.1 Service Providers and Business Partners

• Payment Processors: GCash, Maya, banks, and other payment service providers that process your deposits and withdrawals.
• Identity Verification Services: Third-party providers that verify your age, identity, and address to comply with regulatory requirements.
• Game Providers: Software companies that supply casino games, slots, and live dealer tables (e.g., Pragmatic Play, Evolution, JILI, PG Soft).
• Cloud Hosting Services: Providers that host our servers and store data securely.
• Customer Support Tools: Platforms that enable live chat, email support, and customer relationship management.
• Marketing and Analytics Partners: Services that help us analyze user behavior and deliver targeted marketing (with your consent).

All service providers are contractually obligated to protect your personal information and may only use it for the specific purposes we authorize.

5.2 Regulatory and Legal Authorities

We may disclose your information to:

• PAGCOR and other Philippine gambling regulators as required by our license
• Law enforcement agencies investigating suspected criminal activity
• Courts and government authorities in response to lawful orders or subpoenas
• Tax authorities for compliance with Philippine revenue laws
• Anti-money laundering authorities as required by the Anti-Money Laundering Act (AMLA)

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you of any such change and provide you with choices regarding your information.

5.4 With Your Consent

We may share your information with third parties for purposes not described in this Policy if we obtain your explicit consent to do so.

6. Data Security Measures

dmjl Casino implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmissions are protected with 256-bit SSL (Secure Socket Layer) encryption. Sensitive data at rest, including passwords and financial information, is encrypted using industry-standard algorithms.
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions. Access is granted on a need-to-know basis and is regularly reviewed.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security controls, environmental protections, and 24/7 monitoring.
• Firewall Protection: Advanced firewalls and intrusion detection systems protect our network from external threats.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Employee Training: All dmjl employees receive training on data protection principles and security best practices.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches.

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability. If you become aware of any security vulnerability or unauthorized access to your account, please contact us immediately at [email protected].

7. Data Retention

dmjl Casino retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods are based on the following criteria:

Data Category	Retention Period	Legal Basis
Account Registration Data	Duration of account + 7 years after closure	PAGCOR licensing requirements, AML obligations
Transaction Records	7 years after transaction date	Tax laws, financial regulations, AML compliance
Betting History	7 years after bet placement	PAGCOR requirements, dispute resolution
Identity Verification Documents	7 years after account closure	AML/KYC obligations under Philippine law
Customer Support Communications	3 years after case closure	Legitimate business interest, quality assurance
Marketing Consent Records	Duration of consent + 1 year after withdrawal	Consent documentation requirements
Website Usage Logs	12 months	Security monitoring, service improvement

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices. In some cases, we may retain aggregated, anonymized data for statistical and analytical purposes without limitation.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request confirmation of whether we are processing your personal data and to obtain a copy of the data we hold about you. You may access most of your personal information directly through your dmjl account dashboard.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly in your account settings or by contacting customer support.

8.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may retain certain information where required by law or for legitimate business purposes.

8.4 Right to Object to Processing

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time through your account settings.

8.5 Right to Restrict Processing

You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of your personal information or object to processing.

8.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. Contact information for the NPC is available at privacy.gov.ph.

9. Cookies and Tracking Technologies

dmjl Casino uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly, including account authentication and security features.
• Performance Cookies: Collect information about how you use our website to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences and settings to provide enhanced features.
• Marketing Cookies: Track your activity to deliver relevant advertisements and measure campaign effectiveness (with your consent).

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality and limit your ability to use some features. For more information, please refer to our detailed Cookie Policy.

10. International Data Transfers

dmjl Casino primarily operates in the Philippines and stores data on servers located within the Philippines. However, some of our service providers may be located in other countries. When we transfer your personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with Philippine law, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy determinations where the destination country provides adequate data protection
• Your explicit consent to the transfer
• Other lawful transfer mechanisms recognized under the Data Privacy Act

11. Children's Privacy

dmjl Casino services are strictly intended for adults aged twenty-one (21) years or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and close the account. Parents or guardians who believe their child has provided personal information to dmjl should contact us immediately at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Policy
• Post a prominent notice on our website
• Send an email notification to registered users (where required by law)
• Obtain your consent where required for material changes that affect how we use your personal information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of dmjl services after changes are posted constitutes your acceptance of the revised Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

dmjl Casino Philippines - Data Protection Officer
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 on dmjl.cam
Response Time: Within 30 days as required by law

For complaints or concerns about how we handle your personal data, you may also contact the National Privacy Commission of the Philippines at privacy.gov.ph.